Terms of Business


1.1 In these Terms (“Terms”):
“AO” means the acknowledgement of order form (if any) issued by the Company to the Purchaser;
“Applicable Guarantee Period” means in relation to any Goods the guarantee period applicable to those Goods subject to clauses 7.3 and 7.4 as notified in the relevant quotation issued by the Company and confirmed in any AO but if not so notified shall be 12 months from delivery;
“Company” means Norbain Holdings Limited (company registered number 06248590) whose registered address is at Votec House Hambridge Lane Newbury Berkshire RG14 5TN;
“Contract” means the agreement between the Purchaser and the Company for the supply of the Goods;
“Goods” means the goods and/or services (as appropriate) listed in the AO or which the Company otherwise agrees to supply to the Purchaser (including any instalments or parts of the goods);
“Insolvency event” means, in relation to the User: (a) the issue of a petition for its winding up; (b) the convening of a meeting for the purpose of considering the passing of a winding-up resolution for its winding up(except for the purpose of a solvent amalgamation or reconstruction where the resulting entity is to assume all of its obligations under this Agreement); (c) the making of an application to the court for an administration order or the giving of a notice of intention to appoint an administrator by that party or its directors; (d) a provisional liquidator, liquidator, administrative receiver, administrator, trustee or other similar officer taking possession of or being appointed over or an encumbrancer taking possession of the whole or substantially the whole of its property; (e) a receiver being appointed over any part of its property; (f) its entering into a company voluntary arrangement(within the meaning of Part I Insolvency Act 1986)or otherwise entering into a compromise with the majority by value of its unsecured creditors; (g) its being unable to pay its debts within the meaning of s123(1) Insolvency Act 1986 or being unable to pay its debts as they fall due; or (h) in the case of an individual, is subject to any bankruptcy proceedings;
“Liability in relation to” means “liabilities, losses, damages, costs (including without limitation legal costs on a full indemnity basis and value added tax and other applicable taxation),expenses, actions,claims, proceedings and demands whatsoever arising directly or indirectly out of or in connection with”;
“Purchaser” means the purchaser of the Goods as stated in any applicable AO;
“Price”, subject to these Terms, means the price for the Goods as quoted and confirmed in any AO.
1.2 Any Contract provision invalid or unenforceable for any purpose shall be severed for that purpose but otherwise remain valid and enforceable and shall not affect the validity of the remainder of the Contract.
1.3 A payment shall be deemed made when credited to the payee’s bank account and is cleared funds.
1.4 Variations of the Contract shall be effective only if agreed in writing and will then prevail over these Terms.
1.5 English is the authentic text of the Contract and all notices or other communications under or relating to it shall be in writing in English. Any translation will be for guidance only.

2.1 A quotation is not an offer and maybe withdrawn or modified; save as otherwise agreed in writing by the Company no contract or commitment shall exist until the Company sends its AO to the Purchaser or until the Company commences work on or appropriates Goods to the contract. Unless otherwise stated there in a quotation will lapse 30 days after its date of issue.
2.2 Orders are accepted subject to the credit status of the Purchaser being satisfactory to the Company which may cancel the Contract at anytime if the Purchaser’s credit references are not satisfactory to the Company.
2.3 The Company may alter the specification of any Goods if this does not materially affect their performance or utility.
2.4 If any variation in the Goods or the Contract is agreed or is required for compliance with any applicable law, regulation or safety recommendation the Purchaser shall pay such additional amount as is fair and reasonable and the Company shall have reasonable additional time to perform the Contract.
2.5 The Purchaser may only vary or cancel the Contract with the Company’s written consent and upon such terms as the Company may specify.

3.1 Subject to any AO, the Price shall exclude value added tax and any other applicable taxes and duties, packaging, carriage, insurance, documentation and pre-billed charges. Unless costed for in any AO, the Company may make reasonable additional charges for complying with any special requirements of the Purchaser and may increase the Price at anytime before delivery to reflect any increase in the cost of the Goods to the Company which is due to any factor outside its control, including without limitation foreign exchange fluctuation,currency regulation,alteration of duties,significant increase in labour,material or costs of supply. Payment, subject to any AO, shall be made at the Company’s office in England, clear of any banking transaction charges and without deduction, set off or counterclaim. Payment shall be made in accordance with the payment terms and in the currency stated in any AO,or if none are stated, within thirty days following the end of the month in which delivery oft he Goods is made or the Services provided, or on earlier demand.
3.2 Time of payment is of the essence of every Contract. Without limiting the Company’s remedies if payment is overdue,the Purchaser shall indemnify the Company against any legal fees and other costs of collection and (as well after as before judgment and as an independent obligation) shall pay to it a sum equal to any loss suffered by the Company arising from exchange rate fluctuations and interest on such sum and on the amount over due at 5% above the base rate from time to time of HSBC Bank PLC calculated from the date payment fell due until the date of actual payment (or such lesser amount as is the maximum rate permissible by law) and the Company may cancel the Contract and any other contracts and suspend deliveries to the Purchaser.
3.3 Any payment which,by reason of delay caused by the Purchaser, would have fallen due earlier than it falls due under these Conditions, shall be deemed to fall due when, but for the Purchaser’s delay, it might reasonably be expected to have fallen due.
3.4 The Purchaser shall indemnify the Company against any liability in relation to any breach by the Purchaser of its obligations under the Contract.

4.1 Risk of damage to or loss of the Goods shall pass to the Purchaser at the earlier of the time when the Company notifies the Purchaser that the Goods are available for collection or upon the Company first tendering the Goods for delivery at the Purchaser’s address stated on the AO.
4.2 All other material or goods of or provided by or on behalf of the Purchaser in the possession of the Company or otherwise shall be held, worked on and carried at the Purchaser’s risk in every respect. The Purchaser shall insure accordingly.
4.3 Notwithstanding delivery and the passing of risk in the Goods and any other provision of the Contract, title to and ownership of the Goods shall not pass to the Purchaser until the Company has received the price in full in cash or cleared funds.
4.4 If at the date that payment in full for the Goods is made any other monies then due for payment by the Purchaser to the Company on any account have not been paid, title to the Goods shall not in any event pass to the Purchaser until the Company has received in cash or cleared funds payment in full of the monies overdue.
4.5 Until such time as property in the Goods passes to the Purchaser, the Purchaser shall:
(a) hold the Goods as the Company’s fiduciary agent and bailee;
(b) keep the Goods separate from those belonging to the Purchaser and third parties and properly stored, insured and identified as the Company’s property; and
(c) the Company shall have a lien over any of the Purchaser’s assets in its possession or control.

5.1 Save as otherwise agreed in writing by the Company delivery shall be made by the Company making the goods available for collection from its premises and so informing the Purchaser or, if some other place for delivery is stated in any AO, by the Company or its nominated carrier tendering the Goods for delivery to the stated place. If the Purchaser fails to take delivery or to give adequate delivery instructions, the Company may (without prejudice to its other rights) store or dispose of the Goods, in which case the Purchaser shall pay to the Company upon request the amount of any reasonable storage or disposal charges. If the Purchaser does not take delivery or give adequate delivery instructions within 14 days of the Company’s notification that the Goods are ready for despatch the Company may without prejudice to any other rights terminate the Contract in accordance with clause 10. Whilst the Company will seek to meet the stated delivery time, it is approximate and the Company shall not incur liability in relation to late delivery. If no time for delivery is agreed the Purchaser shall accept the Goods when ready for delivery.
5.2 The Company may deliver in instalments constituting separate contracts and delay indelivery of any instalment will not entitle the Purchaser to terminate the Contract, nor permit the set off of any payments in respect of one delivery against a claim in respect of any other delivery. Where Goods are delivered by instalments the Company may issue separate invoices.
5.3 The Purchaser shall clear the Goods for export from the UK and import into the country of delivery unless any AO states otherwise.

Unless the Company will or has issued an acceptance certificate the Purchaser shall inspect and test the Goods and within 7 days of their delivery (and in respect of services, within 7 days of the Company tendering their completion) shall give written notice to the Company of any damage or claim. In the absence of such notice, the Goods shall be deemed to comply with the Contract and the Purchaser shall accept them. The Goods are sold as a batch and without prejudice to the Purchaser’s right to reject all the Goods the Purchaser may not reject some only of the Goods.

7.1 If within the Applicable Guarantee Period any Goods prove defective by reason of faulty design, workmanship, materials or non-conformity with their specification the Company will adjust, repair or replace them as it sees fit free of charge provided that:
(a) the Purchaser gives written notice of the defect (with reasonable relevant information) to the Company as soon as reasonably practicable and within the Applicable Guarantee Period;
(b) the Goods have been used solely for their proper purpose and in accordance with the operating instructions;
(c) the defect has not been caused by fire, accident,misuse, neglect,incorrect installation by the Purchaser or its customers, agents or servants, unauthorised alteration, repair or maintenance or the use of sub-standard consumables and has not arisen from fair wear and tear;
(d) the defect has not arisen from any design,specification, component or material supplied by or on behalf of the Purchaser;
(e) no part of the Goods have been replaced with a part not supplied or approved by the Company;
(f) payment in full of all sums due in respect of the Goods has been made in accordance with clause 3.1;
(g) the Purchasers hall be liable for any costs incurred by the Company in responding to claims caused by operator error or incorrect application or other default of the Purchaser or other third party;
(h) the Purchaser shall accord the Company sufficient access to the Goods to enable its staff to inspect and adjust, repair, remove or replace the Goods;
(i) the costs of all consumables shall be paid by the Purchaser;
(j) the obligations of the Company are enforceable only by the Purchaser and shall not be assigned to or enforceable by any other person.
7.2 The Company may repair the Goods in situ or have them returned to its premises or to the original manufacturer; the risk in the Goods shall at all times remain the Purchaser’s and they shall be packaged as the Company instructs and despatched at the Purchaser’s expense and in accordance with the Company’s returns authorisation procedure from time to time notified to the Purchaser. Costs of carriage on the Goods’ return to the Purchaser shall be borne by the Company where the defect is covered by this guarantee.
7.3 If the Goods incorporate goods or services provided by a third party, the obligations of the Company in respect of such goods or services shall not exceed the warranty obligations of such third party to the Company nor exceed any time limit upon those obligations;
7.4 The Applicable Guarantee Period for any Goods repaired or replaced or any corrective services pursuant to the initial guarantee shall be the remaining period, if any, of such initial guarantee period.

8.1 In an effort to keep the contract price as low as possible and as the Purchaser is better able than the Company to quantify loss which it may suffer from a breach of contract and to insure accordingly, the Purchaser agrees to the Company limiting its liability and therefore agrees that save as expressly agreed in writing or as mandatorily implied by law:
(a) the Company shall have no obligation in respect of the Goods except for its undertaking in clause 7 above (“the Guarantee”) and as expressly stated in the Contract;
(b) the Guarantee is the only guarantee, warranty or undertaking (expressor implied) upon which the Goods are sold or licensed by the Company. Other than the Guarantee, all warranties, conditions or other terms (including those implied by statute or common law) are excluded to the fullest extent permitted by law;
(c) nothing in this Contract shall exclude or limit the liability of the Company for:
(i) death or personal injury caused by negligence of the Company or its personnel; or
(ii) fraudulent misrepresentation; or
(iii) any other liability to the extent that it cannot be excluded at law. The Company’s liability under this Contract shall be limited to 110% of the price paid for the Goods in the twelve month period immediately prior to the date on which liability arose. In no event will the Company have any liability whether based on contract, tort(including negligence), warranty or any other legal or equitable grounds, for any indirect loss, or, whether direct or indirect, loss of profits, loss or damage to goodwill or reputation, loss of revenue, loss of business, loss of data and loss of business opportunity arising from or related to this Contract howsoever caused, or any punitive, indirect or exemplary damages.
8.2 The Purchaser shall not rely upon any representation concerning the Goods unless made by the Company in writing in the Contract save that nothing in the Contract shall exclude liability for fraudulent misrepresentation.
8.3 Save to the extent of any warranty stated or expressly confirmed in the AO (and so far as permitted by law), the Company shall have no liability in respect of any failure by the Goods to recognise date changes or otherwise be millennium compliant in any respect and the Purchaser shall satisfy itself in all such respects. Any liability of the Company under any warranty, indemnity or other obligation stated or confirmed in the AO is subject to all exclusions and limitations in these Conditions save this clause 8.3.

9.1 The Goods will comply with mandatory United Kingdom (“UK”) regulations applicable to the manufacture and non-consumer sale of the Goods at the date of delivery but no other warranty or undertaking as to regulatory compliance in the UK or elsewhere is given or to be implied unless specifically given in writing signed by a director of the Company or stated in any AO. The Purchaser shall comply with applicable laws relating to the Goods, their use and disposal.
9.2 It is the Purchaser’s obligation to acquaint itself and to comply with all applicable requirements and restrictions imposed by law or by governmental and other authorities or corporations relating to the possession, use, import, export, or resale of the Goods. It is the Purchaser’s obligation to ensure that no Goods are exported or imported in violation of the laws of any jurisdiction into or through which the Goods are transported during the course of reaching the point of delivery. Where necessary, the Purchaser must inform the Company at a reasonable time before delivery of the Goods of any documents which it is necessary for the Company to provide in order to allow export of the Goods in compliance with the laws of any relevant country.

10.1 The Company may terminate separately all or any of the Contract and every other contract with the Purchaser if:
(a) the Purchaser fails to make payments to the Company under any contract as they fall due or the Purchaser otherwise breaches any such contract and the breach or non-payment is not remedied within seven days of notice from the Company; or
(b) the Purchaser is, or is deemed to suffer an Insolvency Event; or
(c) control of the Purchaser passes from the present shareholders, owners or controllers to other persons whom the Company in its absolute discretion regards as prejudicial to its reasonablei nterests; or
(d) in the reasonable opinion of the Company the Purchaser has ceased or threatened to cease to trade or its financial condition has materially deteriorated since the date of the Contract and the Company considers due performance by the Purchaser of its obligations is in jeopardy; or
(e) where the Purchaser is an individual or partnership, he or any partner dies or any steps are taken with a view to making a bankruptcy order against him or any partner; or
(f) anything corresponding to any of the above occurs outside England and Wales.
10.2 If the Contract is terminated, the Company (without prejudice to its other rights but subject to any relevant mandatory laws) may do any of the following:
(a) declare immediately payable (and so interest-bearing under clause 3.2) any sums owed by the Purchaser, proceed against the Purchaser for the same and/or damages, and appropriate any payment by the Purchaser as the Company thinks fit (not withstanding any purported appropriation by the Purchaser);
(b) suspend further performance of any Contract and/or any credit granted to the Purchaser on any account (and the time for delivery by the Company shall be extended by the period of such suspension);
(c) take possession of and deal with(including the sale of) any materials and other assets of the Purchaser held by or on behalf of the Company and apply any proceeds of sale in payment of any sums owing under or damages arising in connection with any Contract including any interest and costs arising there-on.
10.3 Where Goods are described as “specials” in the quotation or AO a cancellation fee of 100% of the Price shall apply at any time.

11.1 The Purchaser shall acquire no intellectual property rights in the Goods but if the AO so requires the Company shall grant or procure the grant of a licence to use relevant software with the Goods to or at the direction of the Purchaser in accordance with the AO.
11.2 The Purchaser acknowledges that all specifications, designs, programs or other material including know-how, plans, drawings and price lists issued by or on behalf of the Company are confidential and agrees not to use them or any other confidential information of the Company for any purpose (other than the purpose for which the information was disclosed nor reproduce it in any form nor disclose it to third parties. The Purchaser shall not seek to abstract from the Goods any confidential information regarding their design, construction or otherwise (and without limiting the foregoing shall not decompile any software comprised in the Goods) and all rights subsisting in such material are reserved.
11.2 The Purchaser shall obtain similar undertakings as those set out in sub-clause 11.1 from its customers and indemnify the Company against any liability in relation to any failure to do so. The Purchaser shall upon request sign and/or require its customers to sign the Company’s form of non-exclusive licence to use programs necessary to operate the Goods; all obligations of the Company under any contract are conditional upon executionof such agreement and compliance with its terms.

The Company shall not be liable for any failure to perform its obligations here under by reason of any cause whatsoever beyond its control (including without limitation trade dispute; fire, flood or act of god; armed conflict; equipment or supply difficulties; any rule or action of any public authority; transportation delays; refusal or delay in granting any necessary licence or permit; or any repudiatory event by the Purchaser). In such circumstances it may terminate the Contract where upon the Purchaser shall pay a sum equal to the costs to the Company of performing the Contract and the Company’s liability shall be limited to repayment of any sums paid in respect of undelivered Goods (or unperformed services) less such costs.

13.1 The Purchaser shall:
(a) procure that the Goods (including any goods the subject of services) are used only for the purposes and in the manner for which they were designed and supplied; that all persons likely to use or come into contact with the Goods receive appropriate training and copies of applicable literature supplied by the Company; that all third parties who use or may be affected by or rely upon the Goods are given full and clear warning of any hazards (both patent and latent) associated with them or limitations of their effectiveness and that safe working practices are adopted and complied with. Any warning notices displayed on the Goods must not be removed or obscured; the Purchaser shall procure that any third party to whom the Goods are supplied agrees not to remove or obscure such warning notices and shall take such steps as are reasonable to enforce such agreement;
(b) promptly comply with any safety recommendation made to it in respect of the Goods (including recall of them) and shall procure compliance by all relevant persons and shall pay the Company’s reasonable charges for additional or replacement parts (including installation costs) supplied by the Company for this purpose;
(c) maintain and make available to the Company all records necessary to enable Goods to be traced to their ultimate buyer or user;
(d) indemnify the Company against any liability in relation to any breach of the Purchaser’s obligations under this clause 14.1.

14.1 The Purchaser shall indemnify the Company against all liability in relation to any specification, design, information or component which the Purchaser has supplied or arranged for the supply to the Company and warrants that the use of such specifications, designs, information or components will not infringe the rights of any third party.
14.2 No indulgence, forbearance, partial exercise of any right or remedy or previous waiver shall prejudice any rights or remedies. Remedies shall be cumulative and no choice of remedy shall preclude any other remedy.
14.3 The Purchaser shall not assign, mortgage, charge, sub-let or otherwise dispose of the Contract or any rights there under in whole or inpart.
14.4 After termination (howsoever caused) or cancellation of this Contract, clauses 3. 2, 8, 11, 12 and 14 shall continue in full force and effect.
14.5 If all or any part of any provision of this Contract shall be or become illegal, invalid or unenforceable in any respect under the law of any jurisdiction that shall not affect or impair: (a) the legality, validity or enforceability in that jurisdiction of the remainder of that provision and/or all other provisions of this Contract; or (b) the legality, validity or enforceability under the law of any other jurisdiction of that provision and/or all other provisions of this Contract.
14.6 No amendment or variation of the terms of this Contract shall be effective unless it is made or confirmed in a written document signed by both parties.
14.7 Nothing in this Contractor any matter or arrangement contemplated by it shall be construed as creating a partnership, joint venture, association, fiduciary relationship or other co-operative entity between the parties for any purpose whatsoever.
14.8 The parties do not intend any term of this Contract to be enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999.
14.9 This Contract represents the whole and only agreement between the parties in relation to the subject matter of this Contract and supersedes any previous agreement between the parties in relation to that subject matter. Neither party shall have any liability or remedy in respect of any representation, warranty or other statement (other than those setout in this Contract) being false, inaccurate or incomplete unless it was made fraudulently.
14.10 All Contracts shall be governed and construed in accordance with English law and the Purchaser irrevocably submits to exclusive jurisdiction of the Courts of England without prejudice to which the Company may apply for any provisional or conservatory measures or interim relief in any court having jurisdiction in the Purchaser’s country or the country where the goods are then located.

The UK Modern Slavery Act 2015 stipulates that businesses are required to publish a statement each financial year demonstrating an understanding of the Act and the steps that are being taken to ensure that modern slavery and human trafficking are not taking place, whether within the business or its supply chains, in any way. Modern slavery and human trafficking in all their various forms and guises are a crime in the UK and much of the world. They are a violation of fundamental human rights and as such Norbain Holdings Ltd will not tolerate or condone slavery or human trafficking in any part of our organisation. We have a zero-tolerance approach to modern slavery and human trafficking and are totally committed to acting ethically and with integrity in all activities and business relationships and we expect our supply chain, contractors, employees and all other business partners to commit to the same. The company will not knowingly support or deal with any business involved in slavery or human trafficking.

Norbain Holdings Ltd have published this statement relating to the financial year ending 31st December 2020.

Our business
Norbain Holdings Ltd is the UK’s most successful distributor of IP, CCTV, Access Control and Intruder Detection solutions. We offer a wide range of products and services alongside a dedicated sales team to offer industry leading distribution. With over 190 employees at sites across the country serving over 1,800 customers Norbain Holdings Ltd is committed to providing excellent service.
All company sites are based in the United Kingdom. The majority of our sales are within the UK, however we have a strong customer base in the Republic of Ireland, Gibraltar, United Arab Emirates, The Netherlands, Malaysia, and Malta. A smaller percentage of sales go to Qatar, Nigeria, Greece, United States of America, Switzerland, Germany, France and Iceland along with 38 other countries. Norbain Holdings Ltd also works with a number of international suppliers from a number of countries, including:
• Belgium
• China
• Denmark
• France
• Germany
• Hong Kong
• Hungary
• Israel
• Italy
• Japan
• Poland
• Republic of Ireland
• Slovakia
• Slovenia
• South Korea
• Sweden
• Taiwan
• The Netherlands
• United Arab Emirates
• United States of America
While many of our suppliers operate within the European Union, we are conscious of the increased risk posed by the trade undertaken outside of this area and are working on building stricter controls to reduce our risk of exposure to unethical practices and procedures.
The majority of Norbain Holdings Ltd.’s workforce is employed permanently, using agency workers as required.
Since our last published statement, we have continued to work hard on improving our knowledge of the Modern Slavery legislation and the surrounding framework, as well as improving our application of it in our own practices. It is important to us as a company that our staff and suppliers have a comprehensive set of policies and processes to follow and a clear understanding of what is expected of them with regards to their role in identifying potential acts of slavery or trafficking. In our 2019 statement we set out to strengthen our approach to the Modern Slavery legislation by addressing the following goals, which we are happy to confirm have been successfully met in 2020:
Training – A new training module focussing on understanding, identifying and reporting suspected Modern Slavery has been rolled out across the business and our teams have made good progress in getting this completed so far. This is a mandatory requirement and will be completed annually.
Access to policies – Our online document storage facility has been launched, ensuring easier access to policies, guides and handbooks for all staff. This has been well received and we continue to raise the profile of the Portal across the Company.
Due diligence – We have drawn on experience from across the Company in order to create a supplier due diligence programme which will facilitate a more structured and effectively documented review of all new and existing suppliers. This is currently in the testing and fine-tuning
phase of implementation and we are hoping to roll this out imminently.
The Directors and senior management team at the Company have overall responsibility for ensuring this policy complies with our legal and ethical obligations, and that all persons working for us or on our behalf comply with it.
The prevention, detection and reporting of modern slavery in any part of our business or supply chain is the responsibility of all persons working for us, or on our behalf, in any capacity.
Code of Conduct: All new starters to the business are provided with our Code of Conduct on employment as part of the Company Handbook and specifically in our Standard Practice Instruction, Business Ethics. A declaration of compliance to the behaviours expected is required
and refreshed.

Adult and Child Safeguarding Policy: Communicates the safeguarding of vulnerable adults and children.

Equal Opportunities Policy: Within our own business we ensure that all employment laws and Right to Work checks are adhered to through thorough policies, incorporating high standards of conduct communicated in our Employee Handbook. We have a confidential reporting line for
whistleblowing, accessible to all employees and notices with information regarding this reporting line are clearly displayed at all locations.

All persons working for us in any capacity must read, understand and comply with our Modern Slavery policy and avoid any activity that might lead to, or suggest, a breach of this policy.
All company policies are readily available to all employees at each company site.

Due Diligence
The Company is satisfied from its own due diligence there is no evidence of any act of modern slavery or human trafficking within its own organisation.
As part of the Company’s due diligence processes into modern slavery and human trafficking the supplier approval procedure incorporates a review of the controls undertaken by them. The Company also conducts premises visits, as deemed necessary, to overseas suppliers to ensure
due diligence is observed.
Our Modern Slavery Statement is available to all employees and they are expected to read and understand it. This statement must be clearly and prominently displayed on the Notice Board at all business locations.
We are committed to improving our current processes and policies and as such are working on a more robust and comprehensive due diligence policy which can be rolled out across the business to standardise our approach.

Risk Assessment
Our business is based in the United Kingdom and as such has a low risk of exposure to modern slavery or trafficking. However, we do acknowledge that some areas in our supply chain are at an increased risk of modern slavery occurring (based on information taken from Global Slavery Index).
We have recently added Modern Slavery training to our online course library as a step towards improving knowledge and controls. This training includes important information regarding red flags and how to report concerns and we hope that this will encourage any individual with genuine concerns to raise them immediately and with confidence.
There were no reported incidents of modern slavery or trafficking in the 2020 financial year.

Looking forward
We aim to work on the following in the 2021 financial year:
Supplier Due Diligence – Programme to be fully rolled out and implemented with all new suppliers ongoing. To ensure a uniform approach to Modern Slavery requirements, all existing suppliers will also be required to engage with the programme.
Risk Assessment – A new risk assessment and policy to be produced to encourage regular assessment of risk in relation to Modern Slavery in our supply chain. With this new documentation it’s anticipated that our commercial teams will be better equipped to spot signs of Modern Slavery when conducting site visits to current and potential suppliers.
Norbain Holdings Ltd will review both its supply chain and internal operations on an annual basis to check compliance with the above policy, and to ensure that our policy is being implemented effectively.
The Directors and senior management team will review the Company’s statement in response to any major business, organisational or legislative changes or as a result of any breach or concern regarding modern slavery and approved this current statement.
Approved by
Steve Westbrook
Chief Executive
Effective 16.06.21

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